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    FAQs

    General

    Is an electric scooter safe?

    The feedback from working in the industry for many years is that riding an electric scooter is no different to riding a bike. In fact, bikes with 10-20 gears have the potential to go much faster than the 15-mile-per-hour top speed of an eScooter and have greater risks. When you ride an electric scooter, both feet remain planted and increase control. However, we strongly recommend every rider to wear a helmet.

    Who are electric scooters for?

    Electric Scooters are the perfect solution for distances that are too short to take the car but also too long to walk. That’s the so-called last mile. An electric scooter can be the perfect companion for commuters who usually use public transport to get to work. E-Scooters are usually foldable and an easy to carry solution compared to bikes. Furthermore electric scooters can be the perfect solution for riding around campuses, factories or to explore new cities and areas. 

    Can I ride my electric scooter legally?

    Always check the current regulations applicable to your country. We currently only offer a 25km/h version for EU/US, and a German version which is limited to 20km/h.

    Is it allowed on the public streets in Germany? Can I buy and register it?

    Most of our products will have a special German version which comply with the latest regulations. Every German product can be insured by a partner of your choice. Please check our shop for availability.

    Can I get a Scooter for free if I promote it on YouTube?

    Since we get this question quite often, we have to really select whom we supply with an Okai electric scooter for free. The deciding factor is the audience you have to offer in exchange. But if you want to write a review about any Okai product, feel free to contact us on nihao@okai.co and we will try to hook up with you for a day or two to give you the chance to fully experience what Okai is all about.

    Product

    What is the max weight for a scooter?

    Every E-Scooter is different, so check the max load for your specific Electric Scooter. You'll find the information in 'Specifications' on every product page.

    Is the electro scooter waterproof?

    Check the IP Rating on the product before using it. For example IP56 means there is a 5/10 rating against solid objects, and 6/10 against liquids that could potentially damage the vehicle.

    Will my product come ready to go?

    Yes, only some quick steps are necessary to do before riding. Every vehicle comes with an instruction guide to get you going straight away.

    Can I lock my scooter?

    You are currently only able to lock the scooter with a physical lock e.g. a bike lock.

    Is there an OKAI App?

    There is an App which allows you to check your mileage, perform safety checks and adjust settings on your vehicle. Keep it updated to enjoy our new features. 

    What does the battery range mean in real life?

    As with all vehicles, the use of energy is completely determined by the behavior of the rider. Just like your car uses more petrol in stop-and-go traffic than on the highway, an electric vehicle will experience the same effects.
This is always due to the large amounts of energy needed for acceleration. The range can also vary by the weight of the rider as well as the riding conditions such as flat riding vs. hill climbing. 

    Customer Support

    If you have any other questions, just get in touch and we'll be happy to assist you.

    General Questions

    Technical support